Family run · Over 25 years' experience · Free estimates · All work guaranteed
07436 14244207920 513357
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Legal

Privacy Policy

Last updated: 12 October 2026

This policy explains how RM Roofing and Building Services collects, uses and protects your personal information when you visit this website or contact us.

1. Who we are

The data controller for this website is [BUSINESS / LEGAL ENTITY NAME], trading as RM Roofing and Building Services.

  • Company number: [COMPANY NUMBER]
  • Registered address: [REGISTERED ADDRESS]
  • Contact email: rmcgregor463@gmail.com
  • Phone: 07436 142442 or 07920 513357

2. Data we collect

When you send an enquiry or contact us, we may collect:

  • Your name, phone number and email address
  • The address and postcode of the property
  • Details about the job, such as the service needed, number of storeys, roof type and a description of the problem
  • Your preferred contact method and any details you share when we speak to you

If you accept analytics cookies, we also collect information about how you use the website, such as pages visited, clicks, scrolling and device type. See our Cookie Policy.

3. Lawful basis for processing

  • Contract: to provide estimates and carry out work you have asked us to do.
  • Legitimate interests: to respond to your enquiry and keep records of our work.
  • Consent: for analytics cookies and for any marketing messages. You can withdraw consent at any time.

4. How we use and store your data

We use your information to reply to your enquiry, arrange and give estimates, carry out work and provide our guarantee. We do not sell your data.

We keep general enquiry information for 12 months, or until you ask us to delete it, whichever is sooner. Where you become a customer, we keep job records for as long as needed to honour our guarantee and meet our legal and tax obligations.

5. Third-party processors

We use trusted providers to run this website and manage enquiries. They only process your data on our instructions:

  • Hosting: [e.g. Cloudflare]
  • CRM and form handling: [e.g. GoHighLevel]
  • Website analytics: Microsoft Clarity, only if you accept analytics cookies
  • Fonts: Google Fonts, which may receive your IP address to deliver typefaces

This website may link to our social profiles, such as Facebook. Those sites have their own privacy policies.

6. Marketing communications

We only contact you about your enquiry or job. We will not send marketing messages unless you have agreed to receive them. You can opt out at any time by replying "STOP", using the unsubscribe link in any email, or contacting us directly.

7. Your rights under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Have inaccurate data corrected
  • Have your data erased
  • Restrict how we use your data
  • Object to us using your data
  • Withdraw consent at any time, where we rely on consent

To use any of these rights, email rmcgregor463@gmail.com. We will respond within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

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